Frequently Asked Questions
Call Answering Service FAQs
Call Answering Service FAQs
There are a lot of questions about call answering services. At Jyngle, we find ourselves in a position to answer those questions. Our years of experience providing call answering and job booking services has given us the opportunity to collect the most frequently asked questions and provide answers. Here, you’ll find a collection of FAQs about call answering services along with answers to those questions.
Call answering is a service through which a trusted third-party company acts as a receptionist for your business. The answering service can screen your calls and provide excellent service to your customers around the clock.
The cost of hiring a phone answering service looks a bit different for every business. A major factor to consider is the volume of calls your business receives. Since most answering services and virtual receptionists work on a per-minute or per-call basis, businesses that get a lot of traffic should expect to pay more for call answering than their smaller counterparts. Depending on which service you hire, additional features such as CRM integration and enhanced reporting can also be included and impact the overall cost. With Jyngle, we charge purely on a results basis. That means you only pay when we book actual jobs and appointments on your calendar. Take a look at our unique, value-driven pricing model here.
A call answering service is like a designated receptionist for your business—without the full-time employee price tag. Different call answering companies have slightly different offerings (some of which can be customized to your business needs), but they typically include answering your phone, scheduling appointments, and returning missed calls. A call answering service makes sure all your bases are covered when customers reach out to your business.
Put yourself in your customers’ shoes. When you call a business, would you rather be greeted and helped by a real, live person, or sent to a generic automated voicemail box where you’re prompted to leave a message and wait around for a call back? It’s safe to say almost everyone would choose the former. The fact of the matter is, voicemail is just not a warmly received way to connect with your customers. You only get one chance to make a first impression, so you need to make it good. Investing in call answering is a great way to do that with trained receptionists that are always available so no one goes to voicemail!
The first call is often the first interaction a customer will have with your business, and it’s vital to make a good impression. With a call answering service, not only do you get reliable call answering throughout the day (so you can focus on running your business), you also get friendly professionals answering your phone who are specially trained to win customers and book jobs, which means more business for you.
When looking for a phone answering service, there are several things to consider. Firstly, it is important to choose a service that understands and can speak confidently about your industry. Secondly, you want a company with a friendly and well-trained staff that knows how to convert customers so you can book more jobs. Other things to look at include the reputation of the company, how flexible their service options are, and how they keep information secure. Depending on your needs and budget, you might also want to consider how much they charge, whether they offer after-hours call answering, etc.
Answering services use specialized software to capture calls sent to your business phone number and redirect them to their on-staff receptionists. By doing this, the answering service can pick up your calls, return your voicemails, and send you detailed reports complete with call recordings so you can stay in the loop.
Most phone answering services charge on a pay-per-minute basis. You pay for how long the answering service is on the phone with your customers. At Jyngle, we do things a bit differently. We’re a results-driven company that aims to produce real value for our clients, so we charge a flat fee only when we book you a job. Get actual appointments on your calendar, not just minutes on the phone.