If you’re a home service provider, then you know how hard it can be to juggle all of the different responsibilities that come with running a successful business. From answering phone calls and emails to coordinating schedules and delegating tasks, there often seems to be no end in sight when it comes to work. It’s not uncommon for many business owners to feel overwhelmed by all their responsibilities—especially if they are self-employed or have an extremely small team. This is where hiring a virtual receptionist might come in handy. A receptionist will answer your incoming calls and respond to your emails so you can focus on what matters most: growing your business.
If growth is your focus, a virtual receptionist or call answering service is a worthwhile investment that can help you reach your business goals. Continue reading for several great reasons why:
1. A Virtual Receptionist Frees Up Your Time
As you likely already know, it’s difficult to grow and scale a business when you’re constantly bogged down by the day-to-day tasks necessary to stay afloat. As a business owner, your time is much better spent serving your customers directly, or strategizing ways to help your business grow. A virtual receptionist can take everyday minutiae off your plate so you have the bandwidth to focus on bigger and better things.
2. A Virtual Receptionist Delivers Better Customer Service
Another important way a virtual receptionist can help your business is by improving your customer experience. Customers highly value great, reliable service, which can be hard to deliver on a consistent basis when you’re trying to handle communications on your own between jobs or with one designated employee. Bandwidth often gets stretched and things end up falling through the cracks. The sole purpose of a call answering company is to handle your customer communications, which means a representative will always be available when you receive a call, and they’ll have the training to speak to your customers the right way to maximize your chances of converting the call into a booked job.
3. A Virtual Receptionist Saves You Money
Hiring an in-house receptionist to handle your calls can be a great choice, but it’s not the most budget-friendly option for most business owners. With the average full-time receptionist in the U.S. earning $37,783 a year, hiring a full-time employee can be a significant expense that just isn’t feasible for every business. By opting instead for a call answering service, you save yourself a tremendous amount of money on things like benefits and paid time off, and in lieu of paying a fixed price regardless of how many calls you get, you only pay for what you use. This model not only saves you money upfront, it also grows along with your business to provide you a predictable way to scale.
The challenges of running a service-based business don’t end when you buy a truck or hire your first employee. With so much to do between giving estimates, completing jobs, and managing your team, it can be difficult for small businesses to find enough hours in the day for everything they need to accomplish. A virtual receptionist can take a significant amount of weight off your shoulders by providing end-to-end management of your inbound customer service. When you no longer have to worry about answering calls and returning emails, you and your team have more time to concentrate on serving your existing customers and finding new opportunities for business growth.
Here at Jyngle, we’re dedicated to working with home service providers to help their businesses grow. To find out more about what we can do for you, reach out to schedule a free intro call.